Shipping policy

Arugambay Surf Co ("we" and "us") is the operator
placing an order through this
Website (Our Only Store) you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

MANUFACTURERING Out side Sri Lanka / Print On Demand

Some of our products are made on-demand, so we'll start printing your designs right after an order is placed.So we do use MANUFACTURER out side Sri Lanka In different locations, For this
If your order is shipped from a facility that's in a different region than your delivery destination, you might have to pay handling and/or customs fees upon delivery. The customs fees may vary depending on the order value, country limits, etc.

Will I Get my order in One shipment

No, not always. We may split an order into multiple shipments for the following reasons:

    Product packaging. Some of our products are individually packaged to ensure their shape and provide extra cushion and durability. The products we'll always ship separately are mugs, wall art, stickers, jewelry, bean bags, backpacks, pillows with stuffing, and snapback hats.
        Fulfillment location. In our Product catalog, you'll see that we fulfill products in multiple locations (e.g., US, EU, AU), so if your order consists of products that have different fulfillment locations, we'll ship the products separately.

We offer international shipping (Print On Demand)

Below are our Standard shipping rates that are fixed and calculated based on the average shipping cost for each product category. All products in their shipping category have similar dimensions, weight, and packaging.
      
MANUFACTURERING In Sri Lanka

We do Delivery free with in Sri Lanka Products that stroed & Manufacturered in Sri Lanka, we do not delivery free out side Sri Lanka,we do use EMS expedited mail service, which is a postal express service for merchandise,and shall whenever possible be the quickest postal service by physical means.

This service is available to most of the countries. New destination countries are added all the time.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer from us (Arugambay Surf Co)

You may Face custom and tax charge with in your region due to laws of your country

Delivery Terms

Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 28 days. This
varies greatly depending on the courier you or We have selected Depends on your Location. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.

Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

Tracking Notifications

We do advise you to open a account in our shop to use this Products & Services,
Upon dispatch, customers will receive a tracking link Or email notifications from us which that you will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country

Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched.

Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

Customer service
For all customer service enquiries, please submit an enquiry at
arugambaysurfco@mail.com